Hunter Boots Reviews

I bought a pair of hunter boots from the company as a gift to my mother. They did not fit but since it had been over 35 days they would not take the return back. I ordered them early so that I would have them. I wrote a review on their website and they removed it. Will never order from this company again due to their policy. Have been buying Hunter boots for years. When companies like Noordstrom have amazing return policies why would you ever buy anything from the company directly.

I bought a rubberised smock from Hunter and on the first outing two of the poppers dropped off. My experience with customer services has been beyond useless I'm sorry to say, an example of a company who don't realise the value of customer care. Firstly they said they wouldn't replace the coat until they got the faulty one back. I thought that was ok but then they said this could take up to 10 working days to process. It wasn't my fault the coat was faulty surely? After querying this, they eventually agreed that if I sent them the tracking details of their preferred method of returns they would, as 'a goodwill gesture' send the replacement out "immediately". To cut a long story short, I sent the details but they never honoured that promise and further emails got me nowhere. In the end, having looked at so many negative reviews I asked for a refund. This has been agreed but can take a further 5 working days to process, they also won't refund my postage costs. I've made a massive effort to get this resolved with absolutely no give on their part. At the end of the day they sold me shoddy goods and I'm presently £180 out of pocket. Do not buy from them, they don't deserve you!

About 6 years ago I had a long pair of Hunters that lasted until the heels wore down due to me wearing them all the time to walk dogs.
In the last 2 years the boots have been terrible. First pair both split across the toes. Second pair split on a seam. Third replacement ( Yes they are ok at replacing if you persist enough) between sole & boot they split. I glued that only for the toe bit to crack.
I've had these since March, and not worn them during the summer. Hunter boots are an expensive fashion item & not a practical welly boot.
AVOID!

Bought a jacket online. Hunter lost the order. It turned up 7 days late. tracking information was missing. The support from Customer service was poor (and that's being kind). The free gift was missing. If I could give one star I would. This is a premium brand operating as a non-premium brand. I get better service buying a book off ebay.

Have just read review from Sue Ashmore, couldn't agree more, Have had dreadful service from Hunters, have had 3 pairs of boots now, ALL have split within months from normal dog walking. Sue had said they didn't want to know because she had not bought from a Hunter dealer, mine were direct from Hunters - didn't make any difference.
Have phoned and written and sent emails all have been ignored.
Do not bother with buying from Hunter there are many more reliable companies

My husband bought me a pair for Xmas as my old 1s at 20 years old gave up the ghost . Wish he hadn't bothered wasting his money . By March this year , they were leaking . All the sides on the seam at split . My feet were wet & cold . I spend a lot of time in my wellies as I own horses , but I'd still expect them to last longer than 3 months 😡 Got in touch with Hunter who basically told me " Not our problem as you didn't buy from a Hunter Dealer " I don't buy fish fingers from Findus either but I'm sure if I had a complaint about them they'd help . Disgusting customer service . I know they are made in China now , cheap labour and all that . But £80 + for wellies, you wouldn't mind if Hunter looked after their production like they did at Scotland . Wouldn't touch them again, and seriously wouldn't advise anyone else to either . Not worth the money and certainly not worth the Royal Crest . Go and spend £5 on some cheapos, they'll last longer

Hi. I ordered two pairs of rain boots from Hunter. They did not fit so I returned both of them the same day I received them. I returned them in the same box however they only refunded one item. They stole $120 from me. I called customer service five times and they will not allow me to speak to a manager to resolve the issue. I have sent several emails with no response. This company is fraud so be very careful ordering online from them.

I bought a pair of hunter boots for my daughter at Christmas they have lasted 4 months and they are leaking from the top, and they will not replace them, customer service is rubbish, they offered me a 25% discount off a new pair, No chance. I will go and buy a cheap pair of wellies from the local cheap store they will last longer and only cost £12
Do not buy from them they are not the Hunter boots of old.

After just a year my navy blue wellies started having a white bloom on them. I was told that I was out of warranty but a care kit would be sent. Despite several reminders, nothing came from them. This year - boots 2 years old , they look dreadful. They are a murky, grey blue colour. They will not help as out if warranty and bought from Amazon- not an authorised dealer they said. Shocking. Don't buy.

Hunter refused to accept a return/exchange on boots purchased 3 months ago. US size 10/10.5 is NOT a European size 43. They are too big to wear. Shame on me for not reading the return policy. Shame on them for not making an exception since I am unlikely to shop Hunter again. There are many competitors who DO accept returns within 1 year.

I purchased Hunter boots on 2016. Did not use them all winter and spring and there are holes in the bottom of my boots. Customer service told me that it is not manufacture fault. I totally disagree :/ Not one boot, both of them have holes.
I definitely won't be back. Yep they offered me %25 off. Why would I purchase something that worn off in 20 use.

Note: They offered %50 since I sent them message through FB. No thank you. I won't recommend this brand to any of my friends anymore.

Do not buy. Quality terrible. Steer clear of Hunter if you want a pair of boots to last longer than 6 months. Production moved to China and quality is not what it used to be. Customer Service responsive, but policy on like for like replacements is rubbish. If they no longer sell the style you originally purchased they won't replace with the newer equivalent and expect you to cough up for the shortfall.

Terrible response to faulty cracking, splitting £120 (6 month old Wellingtons). If anyone want help taking them to court via Small Claims I will assist for free. I am legally trained and have just issued a county court claim against this shambolic company. They are in breach of the sale of goods act - the products clearly have a manufacturing defect. Hunters customer support is embarrassing.

Without a doubt the worst customer service I have ever seen...Don't ever buy these as a gift because they have a 30 day exchange policy that evidently is the "Gospel" to the companies customer service department. The only good news is that I will no longer need to spend hundreds of dollars on an inferior product for my family and friends as the word has gotten out ...

I had a pair of expensive hunter boots which cracked on one show after 6 months. They are sold with a 2 year warantee but good luck to anyone who wishes to use this. In fact good luck to anyone who wishes to contact hunter and requires a response. I have chased this for 6 months now....ive called, written to and emailed and they ignore me. My boots are not fit for anything but the bin!